Frequently Asked Questions
Bag Straps and Chains
Many of our bags and clutches can be styled as crossbody pieces with either a faux leather strap or an antique bronze chain. Please note, these accessories are sold separately. If you'd like to add a strap or chain to your order, be sure to select one from the separate product listing. The bag will not come with a strap or chain unless added.
Refunds / Returns
I want you to love your purchase!
If there’s a problem with your order or if you’re not completely happy, please contact me as soon as possible. I'll do my best to make it right.
Shipping
Your order will be sent out within 1-3 business days. Postage is via Australia Post, please allow up to 7 days for deliver.
Sorry - no international orders accepted.
If you would like to pick up at an Adelaide Market, select ‘Pick Up at Adelaide Market’ at checkout. Then please send me an email (hi.societyclay@gmail.com) to arrange collection at an upcoming market. Alternatively I can offer pick up from Magill, please email me prior to ordering.
Gift Vouchers
Gift vouchers are available to purchase. Please note the voucher can only be used on the website and not at a market. If you would prefer to buy a gift voucher to redeem at a market, please contact me to arrange this.
Custom Orders
I’m happy to create custom pieces! Feel free to reach out to discuss your ideas.
If you see a fabric on this website that you love and would like it made into a bag with a different handle or a mini purse, just ask—I may be able to accommodate your request.